Information Details

Address

2nd Floor, Salam Plaza, 1 Horwood street Secunda

22 Bush Willow Cresent, Pretoria

E-mail

info@gigaskills.co.za

Phone

061 881 4455/ 067 204 5634

Talk To Us Today

About Us

We are a private computer-training college and make use of qualified lecturers to teach you in a friendly, yet professional environment. We offer practical affordable courses preparing you for the working environment. Our courses are of the highest quality. Furthermore – if you compare our subject-list, you will see that we go the extra distance to ensure you get more than just the basics. We have been established since December 1996 in Secunda, with Branches in Johannesburg and Pretoria. We have accredited by MICT SETA (ACC 2010/08/513). We are a Pastel Authorised Training Center (Reg No ATCR92). All our exams are competency based as required by SAQA.



  • Address

    2nd Floor, Salam Plaza, 1 Horwood street Secunda

  • Phone

    061 881 4455/ 067 204 5633

  • E-mail

    Info@gigaskills.co.za


Accounting Packages

Pastel Accounting

Computer knowledge required: You must be familiar with typing, editing and formatting in Word and know how to Save and Open documents. This course, that requires basic computer skills and basic bookkeeping knowledge, takes you step-by-step through the Pastel Accounting package. You start off with learning how to create a new company, do the necessary set-ups, take on opening balances, make back-ups, and use the note facility. You will learn how to create General Ledger accounts, Customers, Suppliers, Inventory items, and other features that's useful with bookkeeping. You will learn how to work with suppliers (purchase order, good received notes, and supplier invoices) and with customers (quotations, sales orders, Tax Invoices, and Credit Notes). The cashbook is then covered in detailed up to bank reconciliation. Petty cash, purchasing of non-inventory items and correction of errors are also covered in the course. Monthly procedures like Inventory counting, VAT-forms and printing of reports (Trial Balance, Income statement, Balance Sheet, Statements, and Age Analysis) are done in detail. Throughout the course you will learn about Tax, other bookkeeping tips and features in Pastel that will help you to make your working experience so much easier.

Price:R4180

Duration:5 days



Bookkeeping Theory

This theory course will introduce you to business bookkeeping principles. You will learn about the different type of transactions and journals. You will learn how to enter receipts and payments into the cashbook and do bank reconciliation. You will learn about Petty Cash transactions and how to balance the petty cash. The next chapter covers Purchases and the Accounts Payable Ledger. You will then learn about Sales and the Accounts Receivable Ledger. You will also be introduced to the General Ledger, Trial balances, Income statements and Balance Sheets.

Price:R1540

Duraion:3 days



Value Added Tax (VAT)

This half-day course will give you a better understanding of the VAT system of South Africa. You will learn about the requirements for VAT and the different VAT systems. You will learn about Standard rate VAT, Zero-rated VAT, and Exempt VAT and on which items you are not allowed to claim VAT. You will also learn how to do VAT calculations.

Price:R520

Duration:1 day



Pastel Payroll

Computer knowledge required: You must be familiar with typing, editing and formatting in Word and know how to Save and Open documents. This is a course on how to do accurate and law-obeying Salaries and Wages-processing with Pastel Payroll. With Pastel Payroll you can process monthly, fortnightly, and weekly paid employees. The course starts off with teaching you how to create a company and do the necessary set-ups. You will then learn how to add bank details, job codes, and employee's details and create profiles. The processing of payslips is covered in detail, including statutory, travel allowance, pension fund and medical aid transactions. You will also learn how to terminate and reinstate employees. You can also process special payroll runs such as annual bonus, back pay, etc. A variety of Reports are available, including Payslips, all Tax year-end reports, and statutory certificates. Leave processing includes the accrual of days due and detailed leave records for annual, sick, and other leave types. During the course tax and the effect of certain transactions for tax purposes, are also discussed.

Price:R2310

Duration:2 days



Payroll Taxation

This half-day course will give a better understanding of the affect of payroll transactions with regard to income tax. You will learn the difference between SITE and PAYE tax. Then you will learn how to calculate the affect of Fringe Benefits, Earnings and Deductions. You will also work through examples on how to calculate an employee's monthly tax deduction.

Price:R520

Duration:1 day

Educating for a better World

We Educating Future leaders

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Who is GigaSkills Training?

We are a private computer-training college and make use of qualified lecturers to teach you in a friendly, yet professional environment. We offer practical affordable courses preparing you for the working environment.

discover us

Where are you accredited?

We have been accredited by MICT SETA (ACC 2010 / 08 / 513) . We are a Pastel Authorised Training Centre (Reg No ATCR92) . All our exams are competency based as required by SAQA.

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Advanced Certificate

Safety Management

This programme focuses on the science of Safety Management and the safety responsibilities of both line managers and staff safety practitioners. It introduces line managers and safety practitioners to the very basics in safety management. Such basics comprise the sciences of safety management and the roles of line and staff functionaries pertaining to safety risk assessment, safety management in industry and the analysis of safety incidents. The focus and contents of the programme is unique in the sense that it prepares both managers and safety practitioners for performing their roles and functions on a professional and scientific basis. The program focus on meeting the needs of line managers and staff safety practitioners in achieving their legal responsibilities and professional accountability in making the workplace and the work procedures as safe as possible for all involved. Specifically, the programme is aimed at aspirant managers, shop stewards, supervisors, inspectors, safety representatives/practitioners/managers, training officials and occupational hygienists.

R1640

3 days




Office Management

This course is excellent for people who don't want to spend two years on a secretarial qualification. It is essential for any Secretary to have thoroughknowledge of computers and office programs that will make his/her job more efficient; therefore the course covers these topics in detail. You will be spending most of your coursein front of a computer, learning the work step-by-step with the lecturer. Regular hands-on projects will ensure you can effectively implement what you have learned. This means that when you apply for a job, you will have plenty of practical experience. We have compiled a brand new set of very interestingpractical projects for each subject. The theory subjects are covered in detail with lively discussions that will give you understanding of how to be professional in a business environment.

R8600

2 days




Administration Management

his course is aimed at people who need the knowledge and skills in order to be efficient assistants to managers. You will learn to work with confidence in any business situation by understanding how businesses operate, to clearly articulate requests and to implement the correct etiquette. You will also learn about excellent office management techniques. The course also covers Microsoft Office and other computer-related subjects in detail, and this forms an important part for any PA’s job

R1230

2 day




Small Business Management

This excellent course is specifically for people interested in managing small businesses. It can also be taken by someone interested in learning much more than just the basics of computer programs. The course will give you the essential skills for entrepreneurship, marketing, bookkeeping, as well as all the necessary computer skills. To be effective as a small business manager you need to know about project planning, human resource and financial management, bookkeeping and payroll, and the internet. We cover all these aspects in great detail. Students will be supplied photocopied Pastel Books (Accounting and Payroll). Students can buy their own original books at their own cost.

R11 900

1 year




Microsoft Office Specialist

If you want to learn how to use Microsoft Office to its full potential, then this is the course to take. The course coversWindows and Microsoft Office in a practical way, no theory subjects are included. You will do hands-on projects throughout the course to ensure you are able to use all the different features of Microsoft Office. You will also learn how to use the internet.This course is highly recommended for people who want to complete the ICDL Certification. UNISA students can consider enrolling for this course so that they can attend classes for their computer subjects.

R1230

2 day




Quality Management

The primary objective of this course is to equip employees from all types of businesses/organisations with a basic knowledge of QM and to introduce them to some of the methods and techniques for the improvement of quality and overall operational performance. The course covers selected aspects of: Students will learn about the QM Model in order to understand the human components of, the tools and techniques for QM quality management system standards, and the management of change for TQM. This will enhance career opportunities by enabling students to analyse, organise and critically evaluate information and manage themselves in such a way that they can become more effective and efficient "quality" employees. The course is applicable to all employees in businesses, organisations and other institutions that are considering introducing QM or have adopted QM as a means of improving their overall operational performance.

R1230

2 day




Human Resources Management

This course will introduce and overview the major topics in Human Resource Management (HRM). HRM is a fundamental component of the competitiveness, effectiveness, and sustainability of any organization, as it influences who is hired, how they are trained, evaluated, compensated, and what steps are taken to retain them. In turn, HRM plays a critical role in predicting employees’ attitudes, behavior, and performance. In other words, if an organization wants good people, it must practice good HRM.

R1230

2 day




Project Management

This course will provide participants with the practical skills to apply project management principles successfully in the work environment.You will learn the basic project management theory. You willl be taught the ability to apply project management principles successfully in the work environment. Acquire knowledge of the fundamentals of Project Management.

R1230

2 day




Financial Management Sciences

This course is designed to provide an introduction to the world of finance, which is an essential area of expertise for both managers and business owners. The aim of the course is to equip non-financial professionals with the skills to effectively analyze and utilize different types of financial information to make informed decisions. You will be introduced to the basics of financial management, including financial statements, analysis of financial statements, management of working capital, budgeting, time value of money, risk management, and return on investment.

R11500

1 year



Graphic Design

This is an excellent course for creative people interested in becoming a Graphic Designer, Commercial Artist, illustrator, Digital imagist or a Web-graphics Designer. With the CorelDraw Graphics Suite you will learn to create professional brochures, CD-covers, posters, business cards, book-covers and adverts with precision and ease. PhotoPaint will help you to easily modify photographs. You will then do Adobe Photoshop which is a fantastic graphics programme with so many features that you can use to make amazing images. We will teach you step-by-step how to use Photoshop to modify images –you will be amazed by the things you can do. FrontPagehas everything you need to design and build a great looking, easy to navigate Web site. At the end of the course you will create your own DVD with Premiere Pro.

R8700

1 year



Computer Service Technician

This course covers the A+ Certification syllabus in detail. The first part covers all the computer hardware components in detail. This will not only give you the essential background of how a computer works and how all the components interact, but also the necessary knowledge for upgrading and repairing computers. The second part covers the Operating System andincludes various versions of Windows; giving you the necessary background to set-up any computer for optimum usage.This course is essential for the soon-to-be computer technician as well as for people who are curious about understanding computer-hardware. A+ Certification is definitely a stepping-stone for advancing your IT careerand by studying hardyou can achieve that

R8700

1 year



Networking(Network+ Certification)

Almost all businesses nowadays have a network of computers and need a specialist to configure, maintain, and troubleshoot thenetwork. You will start off by learning about networking technologies such as understanding the basic network structure; the different network Operating Systems, the different protocols, the OSI model and its layers in detail, Remote Connectivity, and security of the network. You will then do Networking Practices by implementing the installation of a network, administering, maintaining, and supporting the network and the concepts of network design and implementation.

R8030

9 Months



Programming

The objective of this course is to give you the foundation knowledge of computer programming with plenty of practical experience. The course covers the Visual Basic.Net programming language. You will first be introduced to programming concepts and how todesign a program. You will soon realise that a lot of thinking goes into planning a program. The Visual Basic Application Developmentcourses will provide an overall view of Visual Basic.Net, from an introduction to the language through to an in-depth view. You will start off by writing simple programs before attempting more complex ones. The course consists of PLENTYof practical projects –that is the onlyway to learn how to be a real programmer. You will also enjoy it, because you will be amazed at all the programs that you will be writing, including Lotto Numbers, Calculators, Ping-pong games and a basic word processor –to name just a few! The Visual Basic Advancedcourse will introduce you to more advanced topics, like Databases and saving files.

R8600

1 year



Information Technology Specialist

This is another excellent combination course that includes the most important computer courses to give you thorough computer knowledge. You will learn how to perform everyday tasks on the computer, such as typing documents, performcalculations with spreadsheets, sendinge-mail, and setting upmeetings with Outlook, creating presentations and maintaining a database. You will also learn everything there is to know about computer hardware, including set-ups and troubleshooting of computer hardware components. You will also learn all the details on networking as well as how to set-up and troubleshoot a network. You will also do Programming where you will learn how to write your own programs using Visual Basic. For more detail about the subjects included in the course, read about it in the sections on previous pages covering the courses.Included in your registration fee for year two and three, you will receive a toolkit for this course.MCSA can be done as an extra short course.

R8650

1 year

Introductory Courses


Typing skills

The course starts off with an e lunartion of the keyboard and plenty of exercises are done where we show you when and how to use all the different keys. You will learn how to place your hands and fingerson the keyboard. This course consists of different exercises where you to in your fingers which key to press for which letter. Speed tests are done through-out the course. It is strongly recommended that this course is taken as one-hourly sessions over a few days

R820

1 day


Computer Literacy

This is an Introductory course for people with very little, or no knowledge of the computer. You will start with Introduction to Computers where you will become more familiar with the mouse and keyboard, you will also learn about Paint and Word Pad. Microsoft Word, how to type basic documents, how to do spell checks, and how to change the appearance of tex. Excel where you will learn how to make a basic spreadsheet and use Excel to calculate simple values. You will learn how to create presentations in PowerPoint.

R1440

3 day




Introduction to computers

This basic course introduces you to a computer. You will first use a program that teaches you how to use a mouse with confidlence and in the correct way. Basic Windows scils will then be tought so that you are alble to access the differen programs. You also practice the use of dialog boxes and the different ways ofeintering information into dialog boxes. The layout of the keyboard is then e ined and plenty of exercises ore done where we show you when and how to use all the different keys.

R820

1 day

Windows OS



Introduction to Windows

You will get familiarised with Windows by learning how to access the programs on the computer, how to work with a window, how to save, open and print a document in WordPad. You will learn to make an easy drawing with Paint, how to use the Calculator, and how to use Help. You will also learn the very important concept of copying information within and between documents. Some basic problem-solving techniques are covered throughout the course, including the desktop and understanding bits and bytes. Other Windows features that you will learn include Screensavers, Wallpapers, and Colour schemes.

R1230

2 day




Windows intermediate

This is an in-depth course and you should know basic typing and editing skills as well as how to open and close programs in Windows. You must know how to Open and Save documents. An in-depth course on file management. You will firstly be introduced to the concept of files and folders, how to find files on the computer and how to install programs. You will then learn how to organise and manage the files and folders on the computer by using Windows Explorer. This includes creating new folders, copying, moving, and deleting files and folders. The Recycle Bin is also covered in detail. You will also learn how to customise the Start Menu, format a disk, and perform a scandisk. You will also learn how to copy information between documents. You will then learn how to organise and manage the files and folders on the computer by using Windows Explorer. This includes creating new folders, copying, moving, and deleting files and folders.

R1230

2 day

Microsoft Office


Microsoft Access introduction

Access Introduction Computer knowledge required: You must be familiar with typing, editing and formatting in Word and know how to Save and Open documents. Access is a database program, which means you use Access to organise data in a meaningful way. Examples of databases include employee information, customer information, and stock for example a video shop. You will learn how to plan, design, and create a database. Tables are the building blocks of a database, and that is covered in detail in this course. You will learn how to use Queries to organise the data in such a way that it is meaningful, for example a video shop can use a Query to see which videos haven t been returned yet. You will learn how to view and enter information using a Form and also print information using a Report.

R1230

2 days




Microsoft Access intermediate

This is a follow-up course of the Access introduction course, and it is highly recommended that you have already completed that course. You will learn how to further optimise a database and more about the design of tables for the database including input masks, default values, and validation of data. You will learn how to create relationships between tables, so that you can get combined information from more than one table. During the course you will learn how to make more complex queries and also learn how to perform calculations using a query by creating calculated controls. You will learn how to add nice features to a Form, including combo boxes and lists. You will also learn how to customize a Report so that you can use it as a summary.

R1230

2 day




Microsoft excel introduction

After an overview of Excel, you will learn how to enter information into a spreadsheet and to use formulas to perform calculations. You will also learn how to navigate in large spreadsheets and to freeze headings. The third chapter deals with columns and rows, including how to insert, delete and widen them. Then you will go on to learn about built-in functions of Excel, including the Sum, Average, and Count. Copying and moving information is then covered, with all the tricks (including Absolute References) necessary to copy formulas and functions without causing errors. The last two chapters deal with how the information has to appear on screen and on printed paper.

R1230

2 day




Microsoft excel intermediate

The first chapter shows you how to work and link with more than one sheet. You will learn how to create charts by selecting the correct data, to modify the chart to display only certain information, and format the appearance of the chart. You will also learn to add other graphical elements in a spreadsheet that can emphasise certain data, for instance a circle around the lowest sales-figure. You will learn a quick way of entering lists and the correct way of sorting. Lists can be very long, so you will learn how to show only certain information in your list with filters. With a well-designed list, you can also create subtotals.

R1230

2 day




Microsoft excel advance

You will learn how to customize the Excel environment to speed up the way you work. For example you will learn how to add a specific button to the toolbar, add names to cells, and to create styles for fonts you often use. Excel has many built-in functions, and some of the most important advanced functions are covered in detail, including IF and VLOOKUP. You will learn about errors and the Auditing features that will help you to track these errors. A Pivot Table report is an interactive spreadsheet that you can use to quickly summarize large amounts of data. You can rotate its rows and columns to see different summaries of the data, and filter the data by displaying different pages. You will learn how to work with more than one Excel file and also create a Workspace file. You can group certain information of your spreadsheet by using Outlines. You will learn how to consolidate (combine) data and how to structure a spreadsheet for consolidation. Excel has tools that you can use to obtain a quick result; you will learn Goal Seek and Solver to do just that. Scenarios are useful if you have a situation where you want to see the result of changes made to certain data (“What if I increase my expenses with 10 %?”) and compare the different scenarios with each other. You will learn how to protect the spreadsheet, how to hide certain information, and to make use of Custom Views.

R1640

3 day




Microsoft Word Introduction

You will learn the skills necessary to create documents, such as letters, memos, and longer documents. In the first chapter you will become familiar with Microsoft Word. Then you will learn how to check Spelling and Grammar, how to easily find your way in a document, and how to replace, copy and move information. You will learn how to change the appearance of text (including the size, fonts, and colours) and how to change the appearance of paragraphs (including line spacing and numbering of paragraphs). You will also learn how to make changes to the page and how the document will print, such as margins and page orientation. Finally you will learn how to type a professional-looking letter, and how to print envelopes.

R1230

2 day




Microsoft Word Intermediate

You will learn to set tabs in order to create lists with ease. You will learn to add paragraph borders to emphasize information. Headers and footers will be helpful if you need information, (like page numbers and your company name, etc) repeated on all the pages of your document. With AutoText entries you can speed up your work by creating AutoText entries for all the words and phrases you often use in your documents. Tables are an excellent way of summarising information for the readers. Creating a newsletter will be easy after you have learned how to create columns. Adding pictures to your document can visually improve your document. Styles will help you to easily format headings in your document. Microsoft Word Essentials Computer knowledge required: Basic mouse, keyboard and typing skills with knowledge of how to Save and Open documents

R1230

2 day




Microsoft Word Advance

The first four chapters are from the Word Introduction course where you will learn how to type a document and find your way in Word. You will learn how to replace, copy and move information. You will learn how to change the appearance of text (including the size, fonts, and colours). Then the next three chapters are from the Word Intermediate course and cover the most essential features used in documents, like tabs, tables, and graphics

R1230

2 day




Microsoft Word: Report Writing

You will learn how to lay out letters, memorandums and reports in the correct way. You will also learn how to structure your grammar in the correct way. This course also covers advanced features of Word, and you will learn how to use those features to create a professional-looking report. You will learn how to add larger tables, styles, captions, indexes, footnotes, comments, hyperlinks, and cross-references to your reports. Outline view and subdocuments are also discussed. You will also need to know how to keep track of changes other users have made to the report, and keep track of different versions of your report. You will learn how to add organizational charts, graphs, spreadsheets, and equations to a report.

R1230

2 day




Excel and Visual Basic for application

You should be familiar with Excel and be able to calculate formulas and use functions including the Sum, Max and Min functions. You should also be familiar with Page Set-ups, including Headers and Footers. Excel Advance is recommended. You will learn to create and edit macros. A macro is a series of commands and functions that are stored in a Visual Basic module and can be run whenever you need to perform the task. Understanding the Visual Basic for Applications (VBA) programming language is important, so that you can write your own code for custom functions, to display message boxes for users, add input boxes where users can add information and you can also test the validation of the information. You will examine sample code, learn how to create macros from scratch, and add your own code to previously created macros. The course also includes useful Excel features to include in your macros. You will also learn how to write code to work with different ranges, write decision-making code with IF and loop through code with FOR. You will learn how to make your macro available with toolbar buttons, command buttons, and Add-ins. You will lastly learn how to add dialog box controls to your spreadsheet, like lists, combo boxes, option buttons, etc.

R2050

4 day




Excel for Technology Professional

You should be familiar with Excel and be able to calculate formulas and use functions including the Sum, Max and Min functions. You should also be familiar with Page Set-ups, including Headers and Footers. This course is a combination of the Excel Advanced and Excel with VBA courses. Included from the Excel Advanced course is customizing the working environment, protecting the worksheet, advanced formulas, Goal Seek, Solver, and Scenarios. Almost all the Excel with VBA chapters is covered. This course is strongly recommended for people who want to use Excel mostly for technical calculations, engineering, and modelling.

R2050

4 day




Microsoft PowerPoint Advance

You will learn the advanced concepts of effectively creating presentations in PowerPoint. You will first of all learn how to work with templates to speed up your work. With templates you will learn how to add design elements, like graphics and logos that are often used in your presentations. PowerPoint presentations need to be eye-catching and therefore ClipArt pictures are often used in them. In this course you will learn how to change these pictures by taking them apart and changing the colours. Some more advanced object-drawing techniques will also be learned. You will also learn how to create tables in PowerPoint and importing objects, for example a Microsoft Word document or Excel table. You will learn how to customise PowerPoint, for instance to customise the toolbar to display your commonly used buttons. You will also be able to create an interactive presentation by learning how to work with hyperlinks. To make the presentation livelier, you will also learn how to add animations and movie clips.

R1230

2 day




Microsoft Project

This course covers Microsoft Project in detail to assist you to do project planning and management. Project planning concepts are also covered throughout the course as guidelines for effective project planning. From Chapter 1 to 8, you will learn how to create a project plan utilising Microsoft Project. This is the most important part of any project and all the tricks and the best way of doing things are learned. You will learn about tasks, relationships of tasks, calendars, summary tasks, resources, and costs. You will learn how to analyse your project and resolve conflicts. Once the project is under way, careful management and tracking of the project must be done. You will learn about baselines, tracking the tasks and adjusting the schedule. You will also do a project where everything youve learned is put together.

R2900

4 day




Microsoft Powerpoint Introduction

You must be familiar with typing, editing and formatting in Word and know how to Save and Open documents. You will learn how to create presentations in PowerPoint that you can use as a slide show which can be displayed on your screen, or be printed as overhead transparencies, outlines or printed handouts. You will learn how to use the drawing tools to create shapes, add pictures and WordArt that will attract the audience's attention. You will learn how to add organizational charts and graphics in your presentation. Finally you will learn how to run the slide show with transition effects. All the various printing options are also covered in the course.

R1230

2 day




Microsoft Outlook

You must be familiar with typing, editing and formatting in Word and know how to Save and Open documents. You will learn to send and receive , manage schedules, contacts, and tasks using Microsoft Outlook. You will learn how to send messages, including messages with attachments and voting buttons. You will also learn how to respond to messages. Then you will learn about the management of Appointments and Events. The scheduling and managing of Meetings is the next very important topic. Included in that chapter is how to work with meeting requests. You will also learn how to work with contacts and add their information into Outlook. Lastly you will learn how to manage a to-do list and your time by using tasks.

R1230

2 day




Theory Subjects


Marketing Theory

Writing This course is excellent if you want to brush up on your English writing skills. During the first part of the course you will learn more about English grammar, for example correct sentence construction and punctuation. Then you will learn about the layout and elements of a Business Letter. You also work through various examples of business letters.

R1450

3 day




Business English Letter Writting

You will learn how to write popular formal letters. You will study useful words and expressions for formal letter writing and tips for making business letters look professional. You will learn how to add enclosures and attachments in formal letters and e-mails. You will read bad letter samples, analyze the mistakes, and get to know how to avoid them. After each lesson, you will practice doing the activities, based on the lesson materials, in the Workbook.

R820

1 day




Office Practice

You will learn he fundamentals of how an office works. Understand the importance of processes and procedures. Know about using the right equipment. Learn about communications - ways we communicate, how to communicate efficiently. Students will acquire the skills to work in an administrative environment, including small, medium and micro enterprises, where the acquisition of competence will add value to the student’s job performance or increase the student’s chances of finding employment.

R820

1 day




Quality Customer Service

Customers are the basis of any business. The customer must therefore be treated like the company s number one priority. Quality Customer Service will teach you how interact with the customer on a professional level and how to treat them courteously. You will learn how to dress and act professionally and courteously and above all understand basic customer needs. The course is interactive, as you will participate in the practical part of the course. Office Practice Office Practice is a theory subject where you will learn all about working in the reception area of a company. You will learn how to dress and act professionally, and how to be polite and courteous at all times. You will also learn about the procedures of meetings and how to type and send a Notice of a Meeting and create an Agenda. Telephone skills are a MUST for anyone working in an office, so this will be covered in detail.

R820

1 day




Telephone skills

Telephone Skills is a course where you will learn how to answer the phone politely and courteously. You will learn how to use you voice in a positive and friendly manner and to always treat the customer as your number one priority. You will learn how to remain calm and courteous when handling difficult or annoying customers. This course covers everything that anyone who has a phone at his or her workplace needs to know. The course is interactive, as you will practically demonstrate what you've learned.

R820

1 day




Admin Clerk/ Personal Assistant

Admin Clerk / Personal Assistant is a theory subject where you will learn all about working in the reception area of a company. You will learn how to dress and act professionally, and how to be polite and courteous at all times. You will also learn about the procedures of meetings and how to type and send a Notice of a Meeting and create an Agenda. Telephone skills are a MUST for anyone working in an office, so this will be covered in detail. It also includes motivation time and stress management customer care and service excellence delegating assertiveness and confidence team work minute taking dealing with difficult.

R1650

2 day